business voip

There are many reasons to go for a business VoIP solution.

Chief among these reasons include the fact that you will enjoy massive savings by using VoIP for your business: research shows that the average business that switches to VoIP can save between 40 – 90 percent on phone bills.

However, how much a VoIP solution costs should not be the only deciding factor when scouting a business VoIP service.

Here are five key things to look out for when looking for a new solution:

1. Security features: Security should be one of the primary factors to pay attention to in a business VoIP solution.

Cost savings are great, but it’s a benefit that can be quickly defeated should hackers get into your VoIP system.

As I explained in my article on protecting a VoIP phone system, a hacked VoIP system can cost your business a lot: a particular business racked up a $166,000 bill in a weekend due to being a victim of toll fraud. That’s 34 years worth of VoIP bills in a single weekend due to hackers getting into its VoIP system and abusing it.

Some of the key security features to watch out for include the availability of a Session Border Controller or SBC (while proprietary SBC can be very expensive, 3CX offers this free to its users), secure SIP, IP Blacklisting, regular updates, and an anti-hacking feature.

2. Unified communications and collaboration: A business VoIP solution is only as powerful as its ability to foster workplace efficiency and productivity; as such, when shopping around, you want to make sure you go with a service that has a focus on unified communications and collaboration.

Some key features you might want to look out for:

  • Instant messaging/text chat
  • Fax to inbox forwarding
  • Audio/Video conferencing and real-time collaboration
  • Website Live Chat
  • Voicemail to inbox forwarding

3. Third-party integrations: You will only be able to truly enjoy your business VoIP solution if it can be integrated with other solutions your business is using.

Ideally, your VoIP solution should be able to integrate with your CRM, ERP, and accounting system such that calls can be made, logged, and recorded seamlessly in a way that enhances customer satisfaction. For example, when a customer calls in for support, all relevant information about the customer is brought up automatically – this makes it easy to resolve their complaints or issues without having to ask extra questions. Some popular 3CX integrations include Salesforce, Office 365, MS Exchange, Hubspot, and Zendesk.

4. Mobile Apps: Employees often have to be on the move and remote work continues to grown in popularity amongst today’s workforce. You should look for a business VoIP service that your employees can “carry along” with them while on the go.

For example, most quality business VoIP solutions have mobile apps that you can install to ensure the same VoIP experience even when you’re away from the office.

5. Pricing: Pricing shouldn’t be the main factor you hinge your business VoIP decision on, but it’s also very important. VoIP is often associated with reduced phone bill expenses, particularly for businesses, so you shouldn’t have to give an arm and a leg just to use a VoIP solution.

With 3CX, you aren’t necessarily billed more because you have a bigger organization (you shouldn’t be penalized for growing!). Instead, you’re billed based on simultaneous calls rather than per extension (as is the case with a lot of business phone systems). You also enjoy all unified communication features without having to pay extra and without being required to purchase add-ons.

Bamidele Onibalusi is a Google-certified digital marketer and an Hubspot-certified freelance writer with passion for the tech industry. You can follow him on Twitter: @youngprepro.

By Bamidele Onibalusi|September 18th, 2020|https://www.3cx.com/blog/unified-communications/business-voip-five-essential-features/

roi of unified communications
Unified Communications provided a vital lifeline for businesses during the 2020 pandemic. Thanks to UC, employees were able to connect, communicate and collaborate when physical workspaces were declared off-limits. And whilst the long term impact of the pandemic is still being assessed, one thing is already clear; without crucial UC functions such as calling, conferencing and live chat keeping businesses communicating, the economic impact would have been far more severe.

If your organisation adopted a cloud UC solution prior to the pandemic, it’s likely that you felt little impact when lockdowns were announced. If you didn’t, you’re not alone. According to Westcon, 36% of IT Managers in the US are hoping to expand their UC capabilities within the next three years. However, they face a shared hurdle; 23% of IT Managers believe that cost is delaying their UC adoption. This may come as a surprise to industry insiders, who are well aware that UC solutions save money rather than expend it- what’s needed, is a clear explanation of the ROI of Unified Communications.

How can Unified Communications save my organization money?

you can save money with unified communications
The main return unified communications brings to your organization is the financial boost that comes from reduced travel, lower infrastructure maintenance, VOIP calls and switching to an OPEX expenditure model.

Unified communications incorporates virtually every platform you use to communicate with teammates at work. This included calling, video conferencing, instant messaging, SMS and collaboration platforms for group projects. Combining these tools into one specialized solution not only reduces the hassle of managing multiple tools but it also brings financial benefits, as vendors typically bundle services into a single monthly plan, for a lower cost than purchasing individual tools. Making the switch also helps with financial planning and budgeting. Most providers offer annual or monthly subscriptions so you can minimise capital expenditure and opt for a much more budget-friendly OPEX model. As a result, you’ll be able to more accurately predict cash flow, manage budgets and make considered choices when it comes to investments.

Cost benefits can also be realised from switching to VoIP calling, the method of digital calling utilised by the majority of UC systems. VoIP minutes cost significantly less than traditional ISDN plans whilst internal calls (even between remote sites) are usually free. You’ll no longer pay to call international offices or employees working remotely. Add up all those internal minutes and you’re sure to have a hefty saving!

UC makes remote working easier, but what’s the financial impact?

uc enables remote working
Unified Communications makes remote working easier, by removing the barriers that would otherwise arise from having employees geographically separated. Over the past few months, there’s been a lot of talk about UC enabling the ‘end of the office,’ but less has been discussed about the financial benefits this could have for businesses and their employees.

If remote working continues to increase in popularity and workers have tools in place that enable them to maintain (or even exceed) pre-COVID productivity levels, office populations may substantially decline. In light of this, businesses could scale back workspaces, saving on rent, bills, insurance and general office costs in the process. Other cost-saving benefits of remote working include:

  • Reduced Absenteeism: Remote working has been proven to reduce absenteeism by up to 41%
  • Larger Talent Pool: By hiring remote workers you free yourself of geographic constraints. Find high performing, affordable, highly productive talent in any location.
  • Eliminate Meeting Culture: Stuck in meetings all day without a real purpose? Remote UC solutions can help by providing instant availability and enabling asynchronous working.

How does unified communications increase productivity?

unified communications makes businesses more productive
If teams communicate and collaborate better, then employees are likely to be more engaged and meetings will have better outcomes. It’s UC tools that make this all possible.

By choosing a communications system like 3CX, you’ll benefit from HD, browser-based video conferencing that can be synced with business applications such as Office 365 for seamless, virtual meetings and calendar management. With no passcodes, pins or log in details required, you’ll reduce organisation time and be able to get down to business quickly, maximising your conversations. UC platforms also take the guesswork and time out of seeing if a colleague is available. Rather than a phone number, individuals are added to the company directory by name, extension number and role. Users just need to login to their Web Client to see if somebody is at their computer or send a quick message.

The more streamlined and simple your internal and external communications are, the easier your life will be and the more productive you will be. If you want to calculate the quantifiable ROI of your productivity gains, try to work out how many minutes you would save by making the above processes smoother, what that equates to in working hours and consequently, what that would cost in average wages.

By Ellen Wilkinson|September 15th, 2020|https://www.3cx.com/blog/unified-communications/roi-unified-communications/

new office remote working

It’s quite apparent that we’re not in the clear just yet, and although many countries and regions are attempting to get back to normal, significant adjustments are being made in order to prevent further outbreaks and give the economy a much needed boost. When the pandemic began, it was hard for any of us to predict exactly where we were headed. Even now, there is a significant unpredictability regarding the trajectory that we’re on.

One thing for certain is that the Coronavirus outbreak has had an immense impact on the business world. Where remote working was previously seen as a job perk for the establishments that offered it, it’s now commonplace, and a priority for scores of job seekers. With work from home environments being implemented over night, thousands of businesses and their employees have experienced an alternative way to work and live, and are realizing that remote working is beneficial to all involved. It’s clear that businesses who wish to future-proof their operations, save money and attract talent are going to need to adapt to this new reality. Remote working is the future.

The new way of life

For businesses opting for a complete return to the office, careful planning is essential. As government restrictions are eased off, social distancing efforts are still needed to comply with regulations and to ensure that the spread of the virus is kept at a minimum. This will involve introducing a limit on the numbers of employees in rooms/spaces, adequate square footage per employee, improved ventilation, more frequent cleaning of premises, hygiene measures available for all employees, and possible rearrangement of office space.

This prospect will see businesses with open-plan arrangements potentially needing to separate larger offices into smaller spaces or at the very least, introducing cubicle style workstations for employees.

Higher productivity, fewer interruptions

So how will all of this affect productivity? During my time in lockdown, I read a book entitled Quiet: The Power of Introverts in a World That Can’t Stop Talking. One of the most interesting points of the book focused on the connection between introverts, productivity and quality of work in office environments. Multiple studies have found that, although introverts often get a bad rap because of their quietness or hesitation to contribute in group settings, they many a time produce higher quality work and demonstrate higher levels of productivity.

While the book goes into the various reasons for this, one of the major assumptions is that, since introverts are more likely to prefer quiet, solitary working environments, they are able to work more productively. This was especially evident in one study, by Tom DeMarco and Timothy Lister, entitled the Coding War Games. The purpose of the study was to define the characteristics of the best and worst programmers. 600 developers from 92 companies took part, and were asked to complete a set of tasks in a usual office environment during work hours.

developer in quiet office

The difference between the top performers and the worst was astounding, at a 10:1 ratio. After further investigation, they found that developers from the same companies on average performed at the same level. And when they looked at the office environment of these top performers, they discovered that their employers offered more privacy, personal space and freedom from interruption.

How does this tie in with remote working and the recent lockdowns? Well, individuals may have recently discovered that they became more productive during their time at home. This can be attributed to the increased flexibility, which allows employees to better fit their work into their hectic lives, and not be restricted by rigid work hours. But most definitely, it is also down to the elimination of distractions. Afterall, we’ve all been tempted by spontaneous coffee runs, or have been taken away from a task by a colleague innocently dropping by for a quick chat. Introducing remote working is simply introducing the way of working that introverts have always preferred and applied. It has enabled them to be more productive and, sometimes, more successful.

Future-proofing with modern solutions

Many employers still have hang-ups about allowing remote working. But we are seeing more and more evidence that this is the future, and more employees are coming to expect remote working as a must-have requirement, rather than a nice perk. What’s more, with the technology and solutions available, communicating and collaborating with remote workers has never been easier thanks to today’s UC platforms.

remote working uc solution

Modern businesses should be looking at offering flexible and remote working solutions to suit the needs of all employees. The pandemic has wreaked havoc amongst the business world, and while we cannot change this, we must use this as a learning experience to improve the way we do business and the way that employees work. Who knows? If enabling more flexibility and remote working improves productivity, it may in some way help to counteract some of the negative effects of lockdowns.

It has become overwhelmingly apparent that a worrying number of businesses are not prepared for disaster situations. By implementing a modern software communications solution like 3CX, you’re getting the best of both worlds. Efficient communications that boost business performance along with the potential for remote working, and a highly adaptable system that can easily help your business to continue as usual when the proverbial you know what hits the fan.

By Amy Elliott|https://www.3cx.com/blog/unified-communications/new-office-remote-working/

As people turn to video for remote working and socializing in the midst of the ongoing COVID-19 pandemic, a new report from content delivery network provider Limelight Networks is quantifying just how much video use has risen.

The global pandemic has shaped a “unique situation where the only way for many people to connect became virtual, using social media, video chatting and other online modes of communication,” Limelight noted. Consumers are now watching online video for a little more than four hours a day, on average — four times as much as they were just six months ago. And, Limelight says, its survey of 5,000 consumers around the world shows that increased usage of online video is here to stay, because users are already indicating that they will use video more from now on.

Limelight’s new report is based on responses from 5,000 consumers age 18+ in France, Germany, India, Italy, Japan, Scandinavia, Singapore, South Korea, the United Kingdom, and the United States, who watch at least one hour of online video per day. Those consumers reported watching an average of just over four hours a way, four times what they were watching just six months ago.

One-third of survey participants said that working from home became an option for them during the pandemic. While daily life has continued to be disrupted, the pandemic has “pushed streaming beyond entertainment and news. People are increasingly using online video to connect with others and get important information,” Limelight concluded, noting that for work in particular, 88% of survey participants said that video helps “ease collaboration and improves efficiency in the workplace.”

Another recent report, Brightcove’s Global Video Index for the first quarter of 2020, found that business continuity during the COVID-19 crisis is “heavily dependent on having access to video technology”, and that the use of enterprise video has skyrocketed as a result of the COVID-19 pandemic, resulting in a 91% year-over-year increase in views of enterprise videos and a 35% increase in minutes watched, according to a new report.

Limelight also noted the large, global increase in video watching, reporting that “the global average of four hours and 3 minutes per day of online video viewing is a dramatic increase compared to a single hour average measured in the State of Online Video 2019 study just six months ago. In fact, over 85% of people globally now watch up to six hours of online video per day.” The largest increase was in India, and the lowest increase was in South Korea, Limelight said.

People are also relying on video for exercise and socialization, with 55% of survey respondents saying that they had participated in a virtual workout or planned to; and nearly 90% of participants saying that they had used video to communicate with others. Even though time spent streaming video decreased with a viewer’s age, 60% of Baby Boomers reported that they had used video for socializing and almost half said they used it daily. More than 70% of participants said that they had streamed news updates during the course of the pandemic.

Overall, Limelight said, people have “discovered the value of online video as an addition to entertainment, allowing them to maintain many activities,” for work and a variety of other activities. “As we enter our ‘new normal’ following the pandemic, many workplaces will likely shift to being more flexible with remote working options. Expect far reaching changes in how people socialize and work, impacting entertainment, travel, the commercial office market, and many others ways we can’t foresee yet. No matter what changes occur, online video will continue to be a key enabler,” the company concluded.

By  Kelly Hill https://www.rcrwireless.com/20200629/business/video-use-up-4x-from-six-months-ago-limelight-finds

The new iOS App is here! Tired of the same old phone calls with colleagues and customers? Take it up a notch with video and new rich-chat features. This, together with an upgraded notification system makes the iOS App your one-stop tool for working remotely while adding that extra spark to your business communications.

Chat, Speak…VIDEO

Video call with the new 3CX iOS App.

“Video killed the radio star”…while it hasn’t gone as far as killing voice-only phone conversations just yet, video certainly stepped up communications. The new iOS App enables you to get up close and personal, elevating a chat or call to video, from wherever you are, at the tap of a button. Video calls are supported between the 3CX iOS and Android apps, Web Client and web visitors via Live Chat & Talk.

Initiate a video call by simply tapping on the “Video” option while in an active call!

Wake Up! You Have a Call

Incoming call with the new 3CX iOS App.

The new iOS App relies on Apple’s updated notification service available in 3CX v16 Update 5, to “wake up” your device and push through all important notifications. You can also set the “Accept Push Notifications” option for each of your status profiles, to enable or disable call notifications on demand. Just tap on your top-right status indicator and then on the profile to set the option. Make sure your PBX is on v16 Update 5 and never miss an important call or chat!

Other Features

  • Secure calls by default with tunnel encryption capability in v16 Update 5.
  • App switches automatically to the best available WIFI, 3G/4G connection. No need to redial.
  • Snap and share photos, documents or even emojis while chatting.
  • Move chats to and from Archive, and name group chats for easy reference.
  • Website chat: Easily “Take ownership” or “Transfer” web visitor requests.

Requirements & Known Issues

Get the new version from the iOS App Store and check our iOS App user guide for more info. This iOS version will replace the current version. For the new app to work, make sure you have upgraded to 3CX v16 Update 5 and are running a supported operating system.

By Valeriu Craciun|June 10th, 2020 https://www.3cx.com/blog/releases/video-new-ios-app/

LEHIGH

In the past couple months, there’s a good chance you’ve used Zoom, Skype, or a similar video chat app. But did you know there’s a Lehigh Valley company called Vox Tandem offering the same service? John Chisca, Vice President of Vox Tandem tells us “We saw a growing need for cloud hosting. Services such as voice over IP systems, business phone systems, video conferencing, chatting, and remote working. Especially nowadays.”

Vox Tandem normally caters to small businesses, but individuals can use the app too. When the pandemic hit, a lot of those small businesses were caught off guard. Chisca says they did what they could to help. “Existing customers, they had to shut down. A lot of them contacted us and said we can’t pay the bill can you help us, and the answer is yes. Being a local company, we have extended the pay period, discount some services, we’re offering services for free for companies who were caught off guard”

For more on you can visit their website www.voxtandem.com

PBS39 NEWS REPORTS

by Ben Stemrich• Published on May 16, 2020 • Last modified on May 18, 2020 – 3:20Published: 2020/05/15

https://www.wlvt.org/blogs/lehigh/lehigh-valley-company-vox-tandem-helps-small-businesses-connect/

Working from home is a reality that many of us have had thrust upon us unexpectedly. We’ve scrambled to pull home offices together, read blog posts discussing the importance of ambient light and done our best to create a working environment that gives us the same sense of focus as the office. Nevertheless, after 6 weeks at home with few outside influences, it’s natural for motivation to dip if you’re used to a busy office environment. Luckily 3CX is here to help! We’ve asked the experts (i.e. 3CX colleagues who work remotely full time) to share their pearls of wisdom. Let’s keep motivation levels high, using their working from home tips for inspiration:

#1. Dress the Part

While it’s tempting to simply roll out of bed, 5 mins before start time and work in your PJs, it really helps to wake up at roughly the same time as you would have when working at the office. Get washed and dressed and you can enjoy the extra time saved from not having to commute, by taking a leisurely breakfast instead. There’s nothing better than sipping that cup of coffee and allowing yourself time to breathe- Tamara, Assistant Marketing Managerdon't be tempted to work from bed

Rise and Shine! Don’t be tempted to work from bed, start your day as you would in the office.

#2. Organize your day.

The first thing I do every day is writing down the list of things I need to achieve. Then I assign time slots for the different types of tasks. For example, I assist our technical support team and develop software. Being interrupted while developing software kills my productivity, so I define a time frame for support and another time frame for development. During those time frames, I focus on my current task without interruptions. I even leave my mobile away from me to avoid distractions when I need to be very focused– Ernst, Software Developer

#3. Commit to doing more

Try to overestimate how many things you’ll do during the day. If your to-do list is full you’ll find it easier to keep a consistent pace of work and will be less prone to distractions. That doesn’t mean you shouldn’t take any breaks, however! You are human and need a cup of coffee or tea, so set clear break times just like you would in the office. The aim is to replicate an office day as much as possible– Alejandro, Senior Support Engineer

#4. Keep in touch!

We have a group chat permanently open so that we can stay in touch and feel connected to the team throughout the day. When discussion in the chat gets “animated” (you see messages scrolling rapidly), our team leader publishes a web meeting link and we join and discuss. That way it takes just a few minutes to find a solution– George, Software Developer

#5. Let’s work together on this!

For developers it is common to work together, sitting next to each other, looking at the same monitor. With WebMeeting Screen Sharing this process is very smooth and productive: developers can discuss and change code in real-time. We can also run tests, to verify everything is running properly. Four eyes are better than two, in this case, 2 webcams are better than one! 😉– Marc, Software Developerlets work together on this

Four eyes are better than two, use WebMeeting to support colleagues with project work.

#6. Set Limits

While you are working, try to avoid chatting with friends via Whatsapp or Facebook. Getting distracted will extend your working day and make you feel as if your personal life and professional life have become one. Do not even dream to look at Netflix, it’s for your own safety!- Loris, Channel Manager Italy

We want to hear your working from home tips! Let us know what you’re doing to stay motivated in the comments.

By Ellen Wilkinson|May 12th, 2020 https://www.3cx.com/blog/unified-communications/working-from-home-tips/

If you walk into your office each week and clock in to get paid, then working remotely probably hasn’t crossed your mind. Other than, you wish you were able to work from home some days? Many companies think about this option as something in their future, or we are not that “type of company.” Sadly, that is where you are wrong! No matter what your industry is, remote access has come to the table this Spring. Thank you, Coronavirus! Thousands of employees around the world have been affected by COVID-19. It has highlighted the importance of these working capabilities.

Regardless of the situation, why would you limit yourself and your company to four walls? When the sky is the limit, your head should be in the clouds! That is the “cloud.” No matter what you need, a phone system, a virtual office space, cloud storage, it is available and at your fingertips today. Now more than ever, we can see how this is a vital resource to have in place regardless of what kind of business yours is. Companies who have never thought they needed a virtual office environment have been placed in a position that they never thought they would. The COVID-19 Pandemic has swept across the globe and put our country and others in quarantine. Using the Vox Tandem 3CX Unified Communications phone systems allows your employees to remain connected and available remotely, no matter where they are. In times like these, key features like the Mobile App and Free Video conferencing are just some of the ways that your company can maintain productivity while facing this type of crisis.

In light of the Coronavirus, this has placed many in a situation that they have never encountered before. If you are one of the businesses that are lacking virtual capabilities, then you are scrambling to continue with productivity. Let’s use this as an opportunity to reevaluate your business needs and how it communicates.

Imagine this; you have a deadline next week for a monumental deal. You were scheduled to meet with your clients to pitch them on your product. Now you cannot get together because we are quarantined. Without the virtual capabilities, this deal would be postponed and potentially lost to someone who was able to move ahead. Since you have access to virtual features, you are going to seal the deal. All staff planning meetings can be held in virtual conferences to collaborate and put together your pitch. During this meeting, you will have access to whiteboards, PDFs, and polls, and more. It will be just like sitting in your office except, maybe you have on comfier pants. At the end of the day, you can move forward with your deal and not lose it to your competitor.

Another way that virtual options are a blessing is in a school atmosphere. In the future, snow days could become a thing of the past. An educational environment taken virtually can provide children and learning adults the ability to continue their education without interruption. The virus has shut down schools across our country. Because of these virtual options, children can log in to their schools and access their curriculum and teachers. Live classrooms can be attended from anywhere. Thanks to remote access, when things like weather and pandemics cross our path, we no longer have to worry about schools closing and making up lost days through most of our summer. Instead, stay connected now and enjoy your summer.

Don’t lose a client because you could not be in your office, and don’t let your kids’ summers waste away. Working remotely is no longer the future, but the new norm. The demands for web meeting platforms have increased by 300%. As a Platinum Partner for 3CX Unified Communications business phone systems, Vox Tandem has a plan to fit all business sizes and needs. At a time when your company needs to adapt rapidly, our priority at Vox Tandem is your company’s telecommunications. We are always working to stay ahead of the curve and ensure you and your company remain connected. Use this event to reevaluate your business communication needs. We welcome the opportunity to help answer any questions related to our remote working capabilities from video web conferences, to the mobile app solutions. Helping you to Stay in business while keeping your employees safe is our number one concern! Let’s partner together in our new future.

Network Magazine – Spring 2020Technology Contributed by: John Chisca

http://mynetworkmag.com/virtual-work-life-in-a-new-time/

After almost 2 months of hibernation, you’ve opened your doors for business, and you can’t wait to get things going. As you turn on your lights and boot up your systems, you start to wonder about the safety of your employees, their families and continued success of your business. Should policies change to limit unnecessary interactions between staff? Should you offer remote working for certain employees?  Can they work productively at home?  Are you prepared for a possible next wave?  Who do you call for answers?  Future proof your business during the lockdown and beyond with Vox Tandem and 3CX Unified Communications business phone system, allowing work from home and mobility options, video conferencing, chat and much more.

Let’s be real: in this new COVID-19 ‘normal’, a contactless solution is what everyone is looking for.   If you are in a pinch, we can spin up a virtual system and get you up and running in as little as 30 minutes!

Choosing a Phone System

As a startup, small business or seasoned staple in your community, one dropped call could make the difference between viability and entrepreneurial failure. Choosing the RIGHT phone system for your business has never been more important than now!  Vox Tandem’s 3CX Unified Communications phone system is reliable and extremely affordable—the perfect solution. Not only can you take advantage of unlimited extensions and online phone management tools, you can also utilize the work from home features such as mobile and desktop apps, video conferencing and chat, keeping everyone connected!  The idea of your business phones being tied to your physical office location is a thing of the past, Vox Tandem is here to help you migrate to the future of communications.

3CX WebMeeting Video Conferencing with iOS/Android Mobile Apps.

With the ongoing pandemic and keeping the safety of your employees and ours as top priority, we have developed a contactless method to deliver a fully functional enterprise grade business phone system with ZERO contact. From the initial consultation to payment and delivery, we have streamlined our process for contactless fast delivery and installation. Physical phones are preconfigured and provisioned for your specific company and shipped directly to your office. In most instances, the installation of your new system is as easy as 1) unpacking the phone 2) connecting it to your network and 3) start exploring the many features such as video conferencing and chat.

Number Portability – Keep your own number!

Porting your existing business number is a simple process that allows you to transfer a number (that you already own) to Vox Tandem.  This allows you to skip the hassle of having to notify your clients and update your advertising with a new number.   

Although it can take between 5 to 7 business days to port a number, if you are in a pinch or emergency situation, we have a solution.  A temporary telephone number is assigned and your existing company telephone number will be RCF (remote call forwarding).  In doing so, it will provide you an immediate solution while waiting for the port to complete. 

Benefits of porting a phone number

  • Anyone who already has your number can still reach you.
  • Switch to a system with better functionality without losing business identity, your already advertised number!
  • Keep your number as you switch from a landline to a hosted cloud business phone system.
  • Save time and money by not having to update your website, business cards, and marketing materials.

100% Happiness and Satisfaction Guarantee

Hopefully you’re 100% happy with Vox Tandem from the get-go. However, if you want to part ways for any reason, you can return your equipment and cancel your service for a refund up to 30 days from when your equipment ships.  At Vox Tandem, your satisfaction is always guaranteed. If you are not completely satisfied with every aspect of the sale from the installation to features, quality, etc., you are eligible for a refund. 

The unfolding Covid-19 global pandemic has made one thing abundantly clear: Professionals need communication tools that can support them whether they are at the office, on the road or at home. Flexibility for working remotely is the name of the game and 3CX has your back. Giving you the tools to support you in performing your role remotely, on your own device, without the need to transfer and configure any extra equipment at home!

Sofa, Kitchen or Car: Communicate from Wherever You Are

Bring Your Own Device (BYOD) to work from home with the 3CX apps.

Communication is key particularly during quarantine: With the 3CX mobile apps on your own device you can keep the communication lines open and handle whatever situation arises from wherever you are. Your hands are freed to call, chat and even have face-to-face meetings and webinars via video conferencing with WebMeeting. No need to install additional equipment or configure complex settings. Just contact your administrator to help you in setting up the 3CX App for your Android and iOS phone or tablet and you’re good to go!

Balance Personal & Business on the Same Device

Using your own device with 3CX enables you to stay in the game, be safe, and productive, all at the same time. It also helps you keep your business-related activities and data separate from personal ones, with these controls:

  • Set your status appropriately to notify your colleagues whether you are available or not.
  • Keep handling incoming queue calls by checking in or out of your assigned queue.
  • Use the app’s Chat function for your work-related messaging needs and keep your personal communications separate.
  • Use the group’s filter in “Contacts” to separate your 3CX work-related contacts from your Android or iOS personal contacts.
  • The App’s permissions also adhere to strict privacy, restricting access to your personal data.

With the 3CX apps on your own device, you can strike the right balance between work and personal activities, maintaining an active professional presence wherever. This is especially true now in this rapidly-changing and challenging global environment!

Posted by KyriakosP, Technical Content Writer

https://www.3cx.com/blog/docs/byod-work-from-home/