Firewall & Router Configuration for 3CX
Introduction If you have 3CX installed on-premise you need to make changes to your firewall configuration to allow 3CX to communicate successfully with your SIP trunks…Read More
Author: John Chisca
3CX PBX Dial Codes – How to use them directly from your phone
Introduction Dial codes are key/number combinations used to access functions within the phone system directly from your phone. The administrator can change these from…Read More
Manually Enable / Disable Night Mode
Force 3CX IN or OUT of Office – Emergency Code This dial code (which is unspecified by default for security purposes) is a code…Read More
The 3CX CHAT User Guide
Manage Customer Queries from Live Chat, WhatsApp, Facebook and SMS/MMS. The 3CX chat feature doesn’t only allow employees to chat and share files with each other, it also enables customer service agents to easily respond to queries sent via live chat, Facebook and SMS/MMS, all from the same user-friendly interface.
So Your Calls are Being Marked as SPAM (But What If They’re Not?)
Oh no! If your customers have stopped answering, it might be because they’re seeing calls from your phone numbers displayed as SPAM LIKELY or…Read More
3CX: COMPLETE GUIDE TO 3CX CALL REPORTS
Part 1: Agent Performance Reports Performance reports are used to monitor agent productivity whilst at work. They can help identify high achievers or those that…Read More
Is your Phone System FCC e911 Compliant?
Here is what you need to know about Kari’s Law and RAY BAUM’S Act 911 Direct Dialing, Notification, and Dispatchable Location Requirements! If you…Read More
How to send a fax from email
One of the main features of eFax is the ability to send and receive faxes right from your email. Below you will find instructions…Read More
Fax Management System – Simple User Guide
We’ve created this simple guide for you to provide to all of your users that will go over the initial basics, like how to…Read More
How to factory reset a SNOM phone
Factory Reset your snom phone (except MeetingPoint) Power off the device. Press, hold the “#” key and power on the device. Keep holding the “#” button until the message “Rescue…Read More