Call Queues & Ring Groups
Introduction 3CX allows you to create call queues or ring groups to handle incoming calls as a team: Ring Groups 3CX FREE includes a…Read More
Category: User Manual
3CX PBX Dial Codes – How to use them directly from your phone
Introduction Dial codes are key/number combinations used to access functions within the phone system directly from your phone. The administrator can change these from…Read More
Manually Enable / Disable Night Mode
Force 3CX IN or OUT of Office – Emergency Code This dial code (which is unspecified by default for security purposes) is a code…Read More
The 3CX CHAT User Guide
Manage Customer Queries from Live Chat, WhatsApp, Facebook and SMS/MMS. The 3CX chat feature doesn’t only allow employees to chat and share files with each other, it also enables customer service agents to easily respond to queries sent via live chat, Facebook and SMS/MMS, all from the same user-friendly interface.
3CX: COMPLETE GUIDE TO 3CX CALL REPORTS
Part 1: Agent Performance Reports Performance reports are used to monitor agent productivity whilst at work. They can help identify high achievers or those that…Read More
Fax Management System – Simple User Guide
We’ve created this simple guide for you to provide to all of your users that will go over the initial basics, like how to…Read More
How to factory reset a SNOM phone
Factory Reset your snom phone (except MeetingPoint) Power off the device. Press, hold the “#” key and power on the device. Keep holding the “#” button until the message “Rescue…Read More
The 3CX Windows Client – Version 16
Make calls, view the status of colleagues, chat, schedule a video conference and check voicemail from your desktop. Need to create an ad-hoc web meeting? Simply…Read More
IVR / Auto Attendant
Introduction The 3CX “Digital Receptionist” function can answer phone calls automatically and present callers with an Auto Attendant or IVR (Interactive Voice Response) options menu, e.g. “For…Read More
3CX Quick Start Guide
Using your 3CX Desk Phone To make a call: To transfer a call: Connect to Voicemail of extension: Using Shared Parking: Please NOTE: To…Read More