LEHIGH

In the past couple months, there’s a good chance you’ve used Zoom, Skype, or a similar video chat app. But did you know there’s a Lehigh Valley company called Vox Tandem offering the same service? John Chisca, Vice President of Vox Tandem tells us “We saw a growing need for cloud hosting. Services such as voice over IP systems, business phone systems, video conferencing, chatting, and remote working. Especially nowadays.”

Vox Tandem normally caters to small businesses, but individuals can use the app too. When the pandemic hit, a lot of those small businesses were caught off guard. Chisca says they did what they could to help. “Existing customers, they had to shut down. A lot of them contacted us and said we can’t pay the bill can you help us, and the answer is yes. Being a local company, we have extended the pay period, discount some services, we’re offering services for free for companies who were caught off guard”

For more on you can visit their website www.voxtandem.com

PBS39 NEWS REPORTS

by Ben Stemrich• Published on May 16, 2020 • Last modified on May 18, 2020 – 3:20Published: 2020/05/15

https://www.wlvt.org/blogs/lehigh/lehigh-valley-company-vox-tandem-helps-small-businesses-connect/

Working from home is a reality that many of us have had thrust upon us unexpectedly. We’ve scrambled to pull home offices together, read blog posts discussing the importance of ambient light and done our best to create a working environment that gives us the same sense of focus as the office. Nevertheless, after 6 weeks at home with few outside influences, it’s natural for motivation to dip if you’re used to a busy office environment. Luckily 3CX is here to help! We’ve asked the experts (i.e. 3CX colleagues who work remotely full time) to share their pearls of wisdom. Let’s keep motivation levels high, using their working from home tips for inspiration:

#1. Dress the Part

While it’s tempting to simply roll out of bed, 5 mins before start time and work in your PJs, it really helps to wake up at roughly the same time as you would have when working at the office. Get washed and dressed and you can enjoy the extra time saved from not having to commute, by taking a leisurely breakfast instead. There’s nothing better than sipping that cup of coffee and allowing yourself time to breathe- Tamara, Assistant Marketing Managerdon't be tempted to work from bed

Rise and Shine! Don’t be tempted to work from bed, start your day as you would in the office.

#2. Organize your day.

The first thing I do every day is writing down the list of things I need to achieve. Then I assign time slots for the different types of tasks. For example, I assist our technical support team and develop software. Being interrupted while developing software kills my productivity, so I define a time frame for support and another time frame for development. During those time frames, I focus on my current task without interruptions. I even leave my mobile away from me to avoid distractions when I need to be very focused– Ernst, Software Developer

#3. Commit to doing more

Try to overestimate how many things you’ll do during the day. If your to-do list is full you’ll find it easier to keep a consistent pace of work and will be less prone to distractions. That doesn’t mean you shouldn’t take any breaks, however! You are human and need a cup of coffee or tea, so set clear break times just like you would in the office. The aim is to replicate an office day as much as possible– Alejandro, Senior Support Engineer

#4. Keep in touch!

We have a group chat permanently open so that we can stay in touch and feel connected to the team throughout the day. When discussion in the chat gets “animated” (you see messages scrolling rapidly), our team leader publishes a web meeting link and we join and discuss. That way it takes just a few minutes to find a solution– George, Software Developer

#5. Let’s work together on this!

For developers it is common to work together, sitting next to each other, looking at the same monitor. With WebMeeting Screen Sharing this process is very smooth and productive: developers can discuss and change code in real-time. We can also run tests, to verify everything is running properly. Four eyes are better than two, in this case, 2 webcams are better than one! 😉– Marc, Software Developerlets work together on this

Four eyes are better than two, use WebMeeting to support colleagues with project work.

#6. Set Limits

While you are working, try to avoid chatting with friends via Whatsapp or Facebook. Getting distracted will extend your working day and make you feel as if your personal life and professional life have become one. Do not even dream to look at Netflix, it’s for your own safety!- Loris, Channel Manager Italy

We want to hear your working from home tips! Let us know what you’re doing to stay motivated in the comments.

By Ellen Wilkinson|May 12th, 2020 https://www.3cx.com/blog/unified-communications/working-from-home-tips/

If you walk into your office each week and clock in to get paid, then working remotely probably hasn’t crossed your mind. Other than, you wish you were able to work from home some days? Many companies think about this option as something in their future, or we are not that “type of company.” Sadly, that is where you are wrong! No matter what your industry is, remote access has come to the table this Spring. Thank you, Coronavirus! Thousands of employees around the world have been affected by COVID-19. It has highlighted the importance of these working capabilities.

Regardless of the situation, why would you limit yourself and your company to four walls? When the sky is the limit, your head should be in the clouds! That is the “cloud.” No matter what you need, a phone system, a virtual office space, cloud storage, it is available and at your fingertips today. Now more than ever, we can see how this is a vital resource to have in place regardless of what kind of business yours is. Companies who have never thought they needed a virtual office environment have been placed in a position that they never thought they would. The COVID-19 Pandemic has swept across the globe and put our country and others in quarantine. Using the Vox Tandem 3CX Unified Communications phone systems allows your employees to remain connected and available remotely, no matter where they are. In times like these, key features like the Mobile App and Free Video conferencing are just some of the ways that your company can maintain productivity while facing this type of crisis.

In light of the Coronavirus, this has placed many in a situation that they have never encountered before. If you are one of the businesses that are lacking virtual capabilities, then you are scrambling to continue with productivity. Let’s use this as an opportunity to reevaluate your business needs and how it communicates.

Imagine this; you have a deadline next week for a monumental deal. You were scheduled to meet with your clients to pitch them on your product. Now you cannot get together because we are quarantined. Without the virtual capabilities, this deal would be postponed and potentially lost to someone who was able to move ahead. Since you have access to virtual features, you are going to seal the deal. All staff planning meetings can be held in virtual conferences to collaborate and put together your pitch. During this meeting, you will have access to whiteboards, PDFs, and polls, and more. It will be just like sitting in your office except, maybe you have on comfier pants. At the end of the day, you can move forward with your deal and not lose it to your competitor.

Another way that virtual options are a blessing is in a school atmosphere. In the future, snow days could become a thing of the past. An educational environment taken virtually can provide children and learning adults the ability to continue their education without interruption. The virus has shut down schools across our country. Because of these virtual options, children can log in to their schools and access their curriculum and teachers. Live classrooms can be attended from anywhere. Thanks to remote access, when things like weather and pandemics cross our path, we no longer have to worry about schools closing and making up lost days through most of our summer. Instead, stay connected now and enjoy your summer.

Don’t lose a client because you could not be in your office, and don’t let your kids’ summers waste away. Working remotely is no longer the future, but the new norm. The demands for web meeting platforms have increased by 300%. As a Platinum Partner for 3CX Unified Communications business phone systems, Vox Tandem has a plan to fit all business sizes and needs. At a time when your company needs to adapt rapidly, our priority at Vox Tandem is your company’s telecommunications. We are always working to stay ahead of the curve and ensure you and your company remain connected. Use this event to reevaluate your business communication needs. We welcome the opportunity to help answer any questions related to our remote working capabilities from video web conferences, to the mobile app solutions. Helping you to Stay in business while keeping your employees safe is our number one concern! Let’s partner together in our new future.

Network Magazine – Spring 2020Technology Contributed by: John Chisca

http://mynetworkmag.com/virtual-work-life-in-a-new-time/

After almost 2 months of hibernation, you’ve opened your doors for business, and you can’t wait to get things going. As you turn on your lights and boot up your systems, you start to wonder about the safety of your employees, their families and continued success of your business. Should policies change to limit unnecessary interactions between staff? Should you offer remote working for certain employees?  Can they work productively at home?  Are you prepared for a possible next wave?  Who do you call for answers?  Future proof your business during the lockdown and beyond with Vox Tandem and 3CX Unified Communications business phone system, allowing work from home and mobility options, video conferencing, chat and much more.

Let’s be real: in this new COVID-19 ‘normal’, a contactless solution is what everyone is looking for.   If you are in a pinch, we can spin up a virtual system and get you up and running in as little as 30 minutes!

Choosing a Phone System

As a startup, small business or seasoned staple in your community, one dropped call could make the difference between viability and entrepreneurial failure. Choosing the RIGHT phone system for your business has never been more important than now!  Vox Tandem’s 3CX Unified Communications phone system is reliable and extremely affordable—the perfect solution. Not only can you take advantage of unlimited extensions and online phone management tools, you can also utilize the work from home features such as mobile and desktop apps, video conferencing and chat, keeping everyone connected!  The idea of your business phones being tied to your physical office location is a thing of the past, Vox Tandem is here to help you migrate to the future of communications.

3CX WebMeeting Video Conferencing with iOS/Android Mobile Apps.

With the ongoing pandemic and keeping the safety of your employees and ours as top priority, we have developed a contactless method to deliver a fully functional enterprise grade business phone system with ZERO contact. From the initial consultation to payment and delivery, we have streamlined our process for contactless fast delivery and installation. Physical phones are preconfigured and provisioned for your specific company and shipped directly to your office. In most instances, the installation of your new system is as easy as 1) unpacking the phone 2) connecting it to your network and 3) start exploring the many features such as video conferencing and chat.

Number Portability – Keep your own number!

Porting your existing business number is a simple process that allows you to transfer a number (that you already own) to Vox Tandem.  This allows you to skip the hassle of having to notify your clients and update your advertising with a new number.   

Although it can take between 5 to 7 business days to port a number, if you are in a pinch or emergency situation, we have a solution.  A temporary telephone number is assigned and your existing company telephone number will be RCF (remote call forwarding).  In doing so, it will provide you an immediate solution while waiting for the port to complete. 

Benefits of porting a phone number

  • Anyone who already has your number can still reach you.
  • Switch to a system with better functionality without losing business identity, your already advertised number!
  • Keep your number as you switch from a landline to a hosted cloud business phone system.
  • Save time and money by not having to update your website, business cards, and marketing materials.

100% Happiness and Satisfaction Guarantee

Hopefully you’re 100% happy with Vox Tandem from the get-go. However, if you want to part ways for any reason, you can return your equipment and cancel your service for a refund up to 30 days from when your equipment ships.  At Vox Tandem, your satisfaction is always guaranteed. If you are not completely satisfied with every aspect of the sale from the installation to features, quality, etc., you are eligible for a refund. 

The unfolding Covid-19 global pandemic has made one thing abundantly clear: Professionals need communication tools that can support them whether they are at the office, on the road or at home. Flexibility for working remotely is the name of the game and 3CX has your back. Giving you the tools to support you in performing your role remotely, on your own device, without the need to transfer and configure any extra equipment at home!

Sofa, Kitchen or Car: Communicate from Wherever You Are

Bring Your Own Device (BYOD) to work from home with the 3CX apps.

Communication is key particularly during quarantine: With the 3CX mobile apps on your own device you can keep the communication lines open and handle whatever situation arises from wherever you are. Your hands are freed to call, chat and even have face-to-face meetings and webinars via video conferencing with WebMeeting. No need to install additional equipment or configure complex settings. Just contact your administrator to help you in setting up the 3CX App for your Android and iOS phone or tablet and you’re good to go!

Balance Personal & Business on the Same Device

Using your own device with 3CX enables you to stay in the game, be safe, and productive, all at the same time. It also helps you keep your business-related activities and data separate from personal ones, with these controls:

  • Set your status appropriately to notify your colleagues whether you are available or not.
  • Keep handling incoming queue calls by checking in or out of your assigned queue.
  • Use the app’s Chat function for your work-related messaging needs and keep your personal communications separate.
  • Use the group’s filter in “Contacts” to separate your 3CX work-related contacts from your Android or iOS personal contacts.
  • The App’s permissions also adhere to strict privacy, restricting access to your personal data.

With the 3CX apps on your own device, you can strike the right balance between work and personal activities, maintaining an active professional presence wherever. This is especially true now in this rapidly-changing and challenging global environment!

Posted by KyriakosP, Technical Content Writer

https://www.3cx.com/blog/docs/byod-work-from-home/

With in-person communication being avoided during the coronavirus shutdown, companies that provide VOIP (Voice over Internet Protocol) are in more demand than ever.

John Chisca of Vox Tandem in Macungie, a company that provides support for 3CX systems, said his phone started ringing the day he got back from a Disney vacation with his family March 15 and hasn’t stopped. PHOTO/SUBMITTED –

John Chisca of Vox Tandem in Macungie, a company that provides support for 3CX systems, said his phone started ringing the day he got back from a Disney vacation with his family March 15 and hasn’t stopped.

“Everybody’s working from home, or everybody’s trying to,” he said.

Unfortunately, many of the small and medium sized businesses in the region weren’t quite ready for the world of virtual meetings.

To help, he’s been offering free consulting to small businesses that have had trouble getting their systems up and running in the A.C. (After Corona) world.

“We’re trying to see how we can help,” he said. “A lot of people are worried. We’re talking to them about what their fears are and how we can help. If we can help them feel a little normalized that’s good.”

While some small businesses needed help getting started with phone and video connectivity, others simply didn’t know the capabilities they had.

He said, for example, they offer support for 3CX, systems, but many of their customers had just been using those systems for phone service.

“They didn’t know their account had video conferencing capabilities already or an iPhone app they could use,” he said.

And while he’s busy, Chisca said he knows the work his company is doing is helping small businesses stay afloat and stay safe during the shutdown, and he thinks those companies will come out the other side in better technological shape.

Writer Stacy Wescoe has her finger on the pulse of the business community in the Greater Lehigh Valley and keeps you up-to-date with technology and trends, plus what coworkers and competitors are talking about around the water cooler — and on social media. She can be reached at stacyw@bridgetowermedia.com or 610-807-9619, ext. 4104. Follow her on Twitter and on Facebook.

Link to Lehigh Valley Business article – https://www.lvb.com/look-at-lehigh-valley-businesses-after-coronavirus/

The Covid-19 pandemic is seeing companies in the US and around the world having to suddenly change the way they work. At Vox Tandem, we are making every effort to help our customers transition smoothly to a remote working environment, ensuring their business continuity is not affected.

Vox Tandem is a Platinum Partner of 3CX Unified Communications business phone system software, which includes integrated web conferencing and LiveChat features, as well as Mobile Apps for employees to collaborate while working from home. Workers can keep themselves informed of company policies and work requirements while still feeling connected to the rest of the team. During these unpredictable times, rest assured you can switch your workforce to a remote work environment, without sacrificing productivity.

Locally owned and operated, Vox Tandem is a full service provider not only for 3CX licenses, but for hardware, 3CX private cloud hosting, technical support, and SIP trunking services. As a VoIP provider, we will be your full-service contact for all your 3CX PBX system setup needs. We deploy, promote, and support all aspects of the 3CX platform and deliver both on-premise and hosted solutions for our resellers and customers. 

With enterprise grade features at a fraction of the cost, no wonder why 100,000+ business around the world use 3CX for their business telecommunication needs!  

Keep Present Remotely – Host Collaborative Meetings

Host instant virtual meetings with partners and employees, enjoying the benefits of face-to-face communication and collaboration. Attendees can join from desktop, web or mobile, allowing you the freedom of calling ad hoc meetings, anytime. Sales teams can deliver powerful presentations for up to 250 attendees simultaneously, despite any travel restrictions.

Power Your Productivity – Use Work Extension From Anywhere

With 3CX Android or iOS Apps and the 3CX Web Client, you can literally take your office extension home with you. Answer calls to your office phone extension via your smartphone device and transfers to colleagues without asking customers to call another number.

Elevate Customer Service – Connect with Users via LiveChat

Your customer support team can continue to offer the same level of support your customers expect, from the safety of their homes. With the 3CX Live Chat & Talk plugin, you can quickly and easily add live chat support, enabling customers to chat with you and call your company in real-time.

Vox Tandem is here to help! With same day turn-up available, rest assured that your company’s telecommunication need is our priority! We welcome the opportunity to help answer any questions related to our remote working capabilities. Staying in business while keeping your employees safe is your number one concern!

Vox Tandem is offering FREE ACCESS for video conferencing to any organization, business, government agencies and non-government organization impacted by COVID-19 for 4 months. With features like video WebMeeting (up to 25 participants per video meeting), chat, Mobile Apps and interoffice voice and video calls, it feels like everyone’s working in the same room. Vox Tandem is here to help! With same day turn-up available, rest assured that your company’s telecommunication need is our priority! We welcome the opportunity to help answer any questions related to our remote working capabilities . Staying in business while keeping your employees safe is your number one concern!