Lehigh Valley VOIP provider helping workplaces get, stay connected

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With in-person communication being avoided during the coronavirus shutdown, companies that provide VOIP (Voice over Internet Protocol) are in more demand than ever.

John Chisca of Vox Tandem in Macungie, a company that provides support for 3CX systems, said his phone started ringing the day he got back from a Disney vacation with his family March 15 and hasn’t stopped. PHOTO/SUBMITTED –

John Chisca of Vox Tandem in Macungie, a company that provides support for 3CX systems, said his phone started ringing the day he got back from a Disney vacation with his family March 15 and hasn’t stopped.

“Everybody’s working from home, or everybody’s trying to,” he said.

Unfortunately, many of the small and medium sized businesses in the region weren’t quite ready for the world of virtual meetings.

To help, he’s been offering free consulting to small businesses that have had trouble getting their systems up and running in the A.C. (After Corona) world.

“We’re trying to see how we can help,” he said. “A lot of people are worried. We’re talking to them about what their fears are and how we can help. If we can help them feel a little normalized that’s good.”

While some small businesses needed help getting started with phone and video connectivity, others simply didn’t know the capabilities they had.

He said, for example, they offer support for 3CX, systems, but many of their customers had just been using those systems for phone service.

“They didn’t know their account had video conferencing capabilities already or an iPhone app they could use,” he said.

And while he’s busy, Chisca said he knows the work his company is doing is helping small businesses stay afloat and stay safe during the shutdown, and he thinks those companies will come out the other side in better technological shape.

Writer Stacy Wescoe has her finger on the pulse of the business community in the Greater Lehigh Valley and keeps you up-to-date with technology and trends, plus what coworkers and competitors are talking about around the water cooler — and on social media. She can be reached at stacyw@bridgetowermedia.com or 610-807-9619, ext. 4104. Follow her on Twitter and on Facebook.

Link to Lehigh Valley Business article – https://www.lvb.com/look-at-lehigh-valley-businesses-after-coronavirus/

Is your telecom company doing ALL IT CAN DO for YOUR business?

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The Covid-19 pandemic is seeing companies in the US and around the world having to suddenly change the way they work. At Vox Tandem, we are making every effort to help our customers transition smoothly to a remote working environment, ensuring their business continuity is not affected.

Vox Tandem is a Platinum Partner of 3CX Unified Communications business phone system software, which includes integrated web conferencing and LiveChat features, as well as Mobile Apps for employees to collaborate while working from home. Workers can keep themselves informed of company policies and work requirements while still feeling connected to the rest of the team. During these unpredictable times, rest assured you can switch your workforce to a remote work environment, without sacrificing productivity.

Locally owned and operated, Vox Tandem is a full service provider not only for 3CX licenses, but for hardware, 3CX private cloud hosting, technical support, and SIP trunking services. As a VoIP provider, we will be your full-service contact for all your 3CX PBX system setup needs. We deploy, promote, and support all aspects of the 3CX platform and deliver both on-premise and hosted solutions for our resellers and customers. 

With enterprise grade features at a fraction of the cost, no wonder why 100,000+ business around the world use 3CX for their business telecommunication needs!  

Keep Present Remotely – Host Collaborative Meetings

Host instant virtual meetings with partners and employees, enjoying the benefits of face-to-face communication and collaboration. Attendees can join from desktop, web or mobile, allowing you the freedom of calling ad hoc meetings, anytime. Sales teams can deliver powerful presentations for up to 250 attendees simultaneously, despite any travel restrictions.

Power Your Productivity – Use Work Extension From Anywhere

With 3CX Android or iOS Apps and the 3CX Web Client, you can literally take your office extension home with you. Answer calls to your office phone extension via your smartphone device and transfers to colleagues without asking customers to call another number.

Elevate Customer Service – Connect with Users via LiveChat

Your customer support team can continue to offer the same level of support your customers expect, from the safety of their homes. With the 3CX Live Chat & Talk plugin, you can quickly and easily add live chat support, enabling customers to chat with you and call your company in real-time.

Vox Tandem is here to help! With same day turn-up available, rest assured that your company’s telecommunication need is our priority! We welcome the opportunity to help answer any questions related to our remote working capabilities. Staying in business while keeping your employees safe is your number one concern!

Working remotely is no longer just a “feature,” it’s now a necessity!

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Vox Tandem is offering FREE ACCESS for video conferencing to any organization, business, government agencies and non-government organization impacted by COVID-19 for 4 months. With features like video WebMeeting (up to 25 participants per video meeting), chat, Mobile Apps and interoffice voice and video calls, it feels like everyone’s working in the same room. Vox Tandem is here to help! With same day turn-up available, rest assured that your company’s telecommunication need is our priority! We welcome the opportunity to help answer any questions related to our remote working capabilities . Staying in business while keeping your employees safe is your number one concern!