With in-person communication being avoided during the coronavirus shutdown, companies that provide VOIP (Voice over Internet Protocol) are in more demand than ever.
John Chisca of Vox Tandem in Macungie, a company that provides support for 3CX systems, said his phone started ringing the day he got back from a Disney vacation with his family March 15 and hasn’t stopped.
“Everybody’s working from home, or everybody’s trying to,” he said.
Unfortunately, many of the small and medium sized businesses in the region weren’t quite ready for the world of virtual meetings.
To help, he’s been offering free consulting to small businesses that have had trouble getting their systems up and running in the A.C. (After Corona) world.
“We’re trying to see how we can help,” he said. “A lot of people are worried. We’re talking to them about what their fears are and how we can help. If we can help them feel a little normalized that’s good.”
While some small businesses needed help getting started with phone and video connectivity, others simply didn’t know the capabilities they had.
He said, for example, they offer support for 3CX, systems, but many of their customers had just been using those systems for phone service.
“They didn’t know their account had video conferencing capabilities already or an iPhone app they could use,” he said.
And while he’s busy, Chisca said he knows the work his company is doing is helping small businesses stay afloat and stay safe during the shutdown, and he thinks those companies will come out the other side in better technological shape.
Writer Stacy Wescoe has her finger on the pulse of the business community in the Greater Lehigh Valley and keeps you up-to-date with technology and trends, plus what coworkers and competitors are talking about around the water cooler — and on social media. She can be reached at firstname.lastname@example.org or 610-807-9619, ext. 4104. Follow her on Twitter and on Facebook.
Link to Lehigh Valley Business article – https://www.lvb.com/look-at-lehigh-valley-businesses-after-coronavirus/