Firewall & Router Configuration for 3CX
Introduction If you have 3CX installed on-premise you need to make changes to your firewall configuration to allow 3CX to communicate successfully with your SIP trunks…Read More
Category: 3CX Updates and FAQ
3CX PBX Dial Codes – How to use them directly from your phone
Introduction Dial codes are key/number combinations used to access functions within the phone system directly from your phone. The administrator can change these from…Read More
Manually Enable / Disable Night Mode
Force 3CX IN or OUT of Office – Emergency Code This dial code (which is unspecified by default for security purposes) is a code…Read More
The 3CX CHAT User Guide
Manage Customer Queries from Live Chat, WhatsApp, Facebook and SMS/MMS. The 3CX chat feature doesn’t only allow employees to chat and share files with each other, it also enables customer service agents to easily respond to queries sent via live chat, Facebook and SMS/MMS, all from the same user-friendly interface.
How to factory reset a SNOM phone
Factory Reset your snom phone (except MeetingPoint) Power off the device. Press, hold the “#” key and power on the device. Keep holding the “#” button until the message “Rescue…Read More
3CX Quick Start Guide
Using your 3CX Desk Phone To make a call: To transfer a call: Connect to Voicemail of extension: Using Shared Parking: Please NOTE: To…Read More
Simple Troubleshooting of the 3CX Apps
We quite often receive questions from end-users about issues regarding the apps that are quickly resolved with some simple troubleshooting. So, whether you’re an…Read More
8 Tips For Live Chat Customer Support
Live chat customer support has rapidly grown in popularity in recent years. But, this should come as no surprise; it’s beneficial for customers and…Read More
3CX UPDATES – New Live Chat Box Engages Website Visitors
Adding onto the release of Update 7, the 3CX Live Chat plugin has undergone a makeover too. The plugin now offers a more engaging…Read More
3CX UPDATES – U7 Adds Contact Center with Facebook, SMS & Live Chat
Out now V16, Update 7 adds a complete contact center. No need to purchase add on solutions. Answer calls, live chat, Facebook messages and business texts from one single…Read More